ACCEPTABLE FORMS OF PAYMENT

Maria Design AU accepts all forms of payment, excluding cash and are made using PayPal services. 

 

DOWN PAYMENTS

After the initial meeting, Maria Design AU will confirm all requirements with the client. Once the client has confirmed all details are correct, Maria Design AU will send the client a final quote of the project and an invoice requesting an immediate down payment of 50% from the final bill via PayPal services. Once the payment has been made, a receipt will be sent to the client along with an invoice of the remainder owing which is due on the last day of the project (the due date).

 

If the payment has not been made within 24 hours from the invoice being sent to the client, the designer will not begin the client’s project. Please be advised that this amount will not be deducted if the client wishes to no longer work with Maria Design AU or is dissatisfied with the final products. Thereby, if a refund is to occur, 20% of the remainder owing is deducted.

 

EXTRA WORK

If a client asks for an extra job that has not been quoted in their initial quote or stated in their invoice they must pay the full amount upfront. This covers adjusting the client’s timeline to ensure the project is completed by the due date or if the project’s requires more time.

 

REFUNDS

When a client receives their timeline, there should be at least 24 hours before the due date labelled 'review'. These 24 hours enable the consumer to look over the designers product to decide if they wish to purchase the final product. 

 

In the event of the consumer feeling dissatisfied with the products they have the option of:

 

a) Modification

When a client selects modification, the designer is granted 24 hours to modify the final designs before the client has made their final payment, thus, explaining the review period. If the client is still feeling dissatisfied with the works, they may seek a 20% refund.

 

b) Refund

A refund entails that 20% of the final payment is deducted from the client’s final bill which was invoiced with the receipt of the down payment. This means that the 50% down payment will not be deducted and only the amount remaining will.

 

When seeking a refund or modification, the due date does not change and remains the same as stated in the client's invoice and timeline. Both final payment and final product have the same due date. Both a) and b) must be requested by the client in writing to Maria Design AU within the 24 hours before the due date, otherwise the refund will not be processed.

 

POLICY UPDATES

This Policy may change from time to time and is available on our website.

 

COMPLAINTS & ENQUIRIES

If you have any queries or complaints about our Refund & Payment policy please contact us at: maria.design@mail.com